AboutGaiaITES
Gaia ITES is a California headquartered business & knowledge outsourcing firm. We deliver innovative, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and domain experts for each account, Gaia ITES is able to provide a multi-channel approach via voice, live chat, e-mail and social media engagement.
Since 2001, Gaia ITES has helped businesses worldwide manage their front and back office needs affordably and efficiently with customized solutions to fit every challenge and any budget. From call center services to virtual assistance to lead generation needs and beyond, we've worked closely with large and small businesses around the world, creating innovative ways to enhance the relationships they have with their customers.
Customer Service.
"In the world of Internet Customer Service, it's important to remember your competitor is only one click away."
Read moreLead Generation.
"Outbound telemarketing is $500 billion a year business and is still the most effective way of reaching your audience."
Read moreIT Services.
"In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts." - Jeff Bezos
Read moreBack Office Services.
Around 73% of human resource and 60% of the knowledge needed for 'customer experience' resides in the back office. - European Business Review
Read moreOur Achievements.
4500
Clients.
2 Million +
Transactions processed.
16 years +
Domain expertise.
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WHAT WE OFFER
1. Cost Effective Service.
To delight clients by providing impeccable quality, value and a platform for exponential growth in a wide range of domains and verticals at the most competitive price.
2. Exceptional Quality
To provide international enterprises with a partnership proposition that delivers exceptional quality in our service delivery.
3. Long Lasting Association.
To grow in parallel with our clients, building customized solutions for them.
Our teams lacked the proper back end admin support we needed to accommodate our recent growth over the last two years. Gaia helped solve this. What impressed me most was the fact that Gaia had no previous experience in the publishing industry (as far as I know) but overcame this and learned all they could and adapted to our market's needs extremely well.
Owner, A Top Media & Publishing House In London, UK
We have had nothing but great experiences with Gaia. We have been with them, for over 7 years now. No regrets. This is an outsourcing company with great management using best practices. Moving Back Office Processes to Gaia has allowed my company to be competitive. They have wowed all my international clients.
Head Operations, World's Top Airlines Services Provider
We value our relationship with Gaia and hold in high regard the skills of their managers and staff. They have been adaptive to our changing needs & are very professional with timely delivery. They have made our sales team more effective with their total understanding of the sales support function in our industry.
Senior VP, Leading Auto Manufacturer In Texas, USAOur company is totally dependent on the high quality claim verification and processing services offered by Gaia ITES. They analyze, verify, assign and process several hundred claims every day and our business wouldn't have been as efficient, if they were not our partners in this endeavor.
Sales Head, Leading Insurance Provider In CA, US