Much like human resources determine the ability of an organization to transact business and keep clients delighted, technology & infrastructure are indelible anchors of success. They make an enormous contribution to the performance of an outsourced center - although very often, that contribution is invisible. The interesting feature about technology is you seldom realize its importance when everything is working well. Its criticality is brought home only when things begin to fall apart, for instance, when a server collapses losing vital data or a piece of software chooses to develop a bug at the most inopportune moment.

At the time of provisioning of the infrastructure at GAIA way back, we were quick to see what was coming -the commoditizing of technology. We knew that it was one aspect of the offshore business model that had to be so sound and robust that clients could take it for granted. We were not willing to settle for anything but the best. And we continue to upgrade it year after year to ensure that what we have to offer even today matches with the best in international benchmarks.

At GAIA, advanced technology and the best -in -the -market devices are backed by an efficient technical support team, which goes about ensuring a seamless and predictable environment. No commotion, no fuss—simply reliability of a high order. 

The key advantages of our technology + infrastructure are:

Pairs state of the art hardware platforms with the latest innovations in software to allow instant scalability without any disruption in service.
The watchword during the selection of our hardware and software vendors was “reliability”, and it shows in our systems. Every single aspect of our facility has been enhanced by the use of appropriate technology. Our technology partners read like a who’s who of the industry, with names like Microsoft, Sun, Lotus, IBM, Cisco, Davox, Cellit and Plantronics.
We have dedicated lease lines over fiber with complete redundancy guaranteeing connectivity at all times. In short, every bit of technology we use has been built to the highest specifications for business continuity.
When designing our systems, one of our pivotal aims was to create a highly extensible and flexible technology network. This has translated itself into very high uptimes as well as incredible ramping capabilities.
Full redundancy in Networking, Power, and other critical areas to ensure that our partners do not loose on productivity and revenues.

1. GAIA technology key data index :

• AMP certified Cat 6 structured cabling throughout.
• IBM Servers
• IBM Desktops with 17" monitors.
• Plantronics headsets with noise cancellation mic.
• Cisco Switches and Routers
• Polycom Camera and Plasma Screen for Video conferencing.
• Dual port at each work station for redundancy.
• CCTV camera and Annextech DVDR for video recording.
• Cisco IP Phones.
  
  

• Armstrong acoustic false ceiling.
• Hitachi-Amtrex air-conditioners with climate control system.
• Interface, German Carpet in full premises.
• Blow-plast furniture and work stations.
• Wipro daylight for efficient working environment.
• Smoke detectors and Fire alarms.
• Training Rooms for PC and non-PC based training.
• Cafeterias and Lockers for FTE's.
• Video Conferencing facility.
• Acoustically sealed windows for noise prevention.
• Bose speech privacy system.
• Team Boards for enhanced display.