IT Outsourcing, Effective Order Processing, Payroll Outsourcing, Offshore Outsourcing

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GAIA Inc is a California headquartered business knowledge & business Process outsourcing firm. Our principals possess a background in conceptualizing and managing complex businesses in the real estate, architecture and IT industry. GAIA Inc. taps into their vision and exposure to international best practices in its endeavor to delight enterprise clients.

Imperative as it is to have a top class delivery center at a cost effective location that can meet our clients' ensemble of needs, we took a decision in 2002 to invest in the back office destination of the world, India. This decision added significant value to our clients, as it made them the beneficiaries of what was to subsequently become a global business trend. It also gave us the opportunity to free our onshore staff to handle more critical tasks.

GAIA Inc’s fully owned subsidiary GAIA India is located in the bustling metropolis of Pune. Gaia India is advantaged by the city’s plethora of premiere educational institutions that generate a steady stream of young minds with formal education in a range of subjects. These professionals are the English-savvy, skilled human resources that man our state-of-the-art contact center.

GAIA India is headed by resourceful local management who architect innovative BP solutions for the airline & travel industry, insurance and third party health administrators, accounting and IT firms, to name just a few. In fact, our in-house project management and research & development teams continue to diminish the aura of ‘domain knowledge’ by creating solutions and migrating processes for new industries.

The Pune Global Services Center functions as an extension of our onshore operations and lends us the much-desired fulcrum of a captive center that can rapidly deploy resources and provide scalability at the will of our clients. Senior management functionaries at GAIA ITES Inc. exercise real-time affinity with executives at GAIA India to create business excellence. We delegate trainers from the US to conduct intensive training programs for our offshore staff. We ensure that every associate clears a mandatory certification test of competence that confirms their skills on par with onshore counterparts. Some of the business processes that our clients entrust us with are Telemarketing Services, Inbound Tech Support, Accounting, Web Designing, Internet Research, Content Writing, Architectural Designs and Software Development.

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